These letters are very helpful to encourage customers to buy your products without being forceful and giving time to the customers. It’s good to write these letters to explain to them what they will be missing and show them the concern that even if they do not buy your product at this time you are there to help them whenever they would like to.
We are very thankful for your visit to our beauty parlor. From our conversation i could make out that you are interested in the cheaper services which our competitors are providing. We feel that it’s good to save money but not at the cost of beauty or health the products we use at our parlor is world class and we are proud of our customer service .we take extra care on health of our customers to understand their needs and use the products which is safe and suitable to their skin and body.
You have all the right to go to any parlor you wish to but we can let you know that we have certain discount offers at our parlous now. I hope that will help you get the best deal. If any time you change your decision please feel free to call us at ___________________.
This is in response to the rumors that there will be a 20% hike in salary this year and the additional bonus also. There is no truth to this news and please do not go by the rumors. If there is anything that company decides there will be an official notice provided to you all. As per the company policy the management will be deciding on the salary hike and bonuses’ and will be giving you the information when required.
We request you to refrain from such discussions and go by the notices and the memos given now and then. We would like you all to concentrate on your work and do not get carried away by the rumors. We assure you that you will be getting the hike and bonuses as the company policy.
We appreciate each of your dedication and loyalty and we will be providing you with the best of the salary hikes and bonuses. We will keep you informed of any further news on this.
If we find out about anyone who is spreading this rumor there will be strict action taken about the same. Hence we request you to be away from such rumors and people spreading such rumors.
Thank you very much for writing to us and informing us about the misbehavior of the salesperson in the____________ department. As you are aware we at our company give a lot of value to our customers and our employees. We train them to serve the customer better and also on behavioral attitude and we value customer satisfaction.
It was really sad that you had to go through all this trouble. We are aware that you have been a customer from past one year and we value your relationship and are very thankful to you for bringing this to our notice. It’s because of feedbacks like this that we get a chance to rectify the complaints. We assure you that the employee will be questioned and trained well so that in future such problem doesn’t arise. As per your suggestion though we wouldn’t want to terminate the employee as we believe in growth and we are aware that the he is a good employee .Yesterday he was very upset as his mom was hospitalized. We understand that everyone has bad time and that in no way means that what he did was right but still we would like to give him a chance.
We apologize again and assure that it will be taken care.
This is in reference to the letter dated ____________ where you have complained about the fault in the air conditioner. I am extremely sorry for all the inconvenience you had and I can understand how it feels when you buy a new product and it turns out to be faulty. We have been in the industry from past 15 years and such incidents are very rare. I assure you that I will do the needful soon. I have already sent your letter to the head office with all the details that you provided.
I understand this summer is unbearable without an air conditioner and to top your annoyance you received a faulty unit. Though we check all the units before delivery, I really apologize for our mistake and the inconvenience and frustration you are going through. I am following up with the head office and they will be dispatching a new unit within two days time.
I know that two days also is not worth a wait but we still need that time to get it from the warehouse as that is the top model which you took and there is a shortage in market, but I assure you as soon as the piece is in I will personally take interest and get it delivered to your place.
Your City state, zip
Your Phone number,
City, State, Zip.
This is in reference to the complaint you sent dated _________. I am extremely sorry that you received a faulty hair dryer. I understand how you must have felt as you purchased it as a gift. I apologize for the inconvenience caused to you. We are in the market from past 14 years and its very rarely that such incidents occur. It might have happened during transportation from the ware house.
We are very careful that our customers get what they want and are satisfied by our service. However since this had happened we would definitely look into the matter but as per your letter some of the information is incomplete. We would be grateful and can help you better if you can let us know which outlet you bought the product and the bill number etc. please also enclose the copy of the bill and other document if you have received one. We would be sending a technician to your place for inspection and I assure you if we realize that it is a faulty unit you will be getting a new unit as soon as possible.
Sorry again for the inconvenience and I hope that this mistake will not hamper our future business relationship.
Thank you for informing me that you are already to opening a new business and giving me an opportunity to forward my resume have been into marketing from past five years and is working as the Asst manager in ___________. But I would definitely like to polish mu skills and gain experience in the field and since it is the line of my expertise I am very interested.
I have done my graduation from ________ university graduation ___________. The company I am currently working takes care FMCG products and I am taking care of the marketing side I have a team of six people and I take care of the daily sales and send the report to the manager. I also go to the field along with my team members to meet the clients and fix a deal. I have good social network from people of different profession and I thing that would be an added advantage to my resume. I am a fast learner and would like you work hard and take up more responsibilities and grow.
Thankyou for asking for my resume for the review and I hope that you give me an opportunity to work with you with higher responsibility. If you would like more details please contact me at the this phone number ____________________.
Learn how to write Response Letter. You can use this sample Response Letter format directly as well.
Customer Service Response Letter to the Customer Complaint
City, State, Zip.
I am writing this letter in reference to the complaint dated (provide the date).we apologies for the inconvenience caused because of the error.
We always ensure that our customers are happy and satisfied by our products, but due to certain reasons this time you had received a faulty unit and I am really sorry for all the trouble you had to go through during to this .We accept our mistake and apologize in not meeting your expectations.
We have decided to provide you with a new unit (give the solution) which we hope that you accept and continue to have the business relation with us .Hope you like this small gift from our end and apologize us for all the trouble that was caused to you due to our negligence. Please accept it and call us if you have any further difficulty
Subject: Response to complaint regarding delay in supply of materials
Dear Ms/Mr. ____________
This is with regard to the letter received by us dated 12-3-2034. We apologize for the delay in supply of material. There has been certain market deficiency in supply of raw materials required to make materials, which forced us to slow down production. Owing to these problems we could not supply the materials on the promised time.
Its our humble request that kindly grant us some more time in this regard. We here are trying our level best to compile to all the points in the order and supply the material at the earliest. We assure you of the full delivery of materials.
We regret for any inconvenience caused due to the delay and hope that our request be taken in good spirit.