A product consumer complaint letter is written by an irate customer to the concerned authority in an organization to inform them about poor performance of a product as against that claimed by them or to complain about delivery of defective/damaged good.
The dissatisfaction is greater when the customer has already made payment in advance and his/her request for refund/replacement or repair is not heard to by the organization.
Product Complaint Letter Writing Tips:
- Start by mentioning item purchased with specifications, date of purchase and warranty.
- Briefly explain problem faced with the new piece.
- Mention if the problem is persistent.
- End by requesting concerned authority to either repair the piece suitable or replace it if you are dissatisfied with repairs undertaken since it is on warranty.
Product Complaint Letter Template
__________ (your name)
__________ (your address)
__________ (name of recipient)
__________ (name of organization)
Date __________ (date of writing letter)
I purchased a ….(mention item with specifications) from your store on …(mention date) . The piece is on …. warranty (mention duration) .
It was delivered on …(mention delivery date if any) and your representative familiarized me with its operation.
On …(mention date), …(briefly explain problem faced with the piece and repairs undertaken if any) .
Since the piece is on warranty …, I request you to kindly …(mention how you want concerned authority to assist you) . I am enclosing a copy of …(mention documents you are enclosing along with the letter).
__________ (your name)
Product Complaint Letter Sample, Email and Example/Format
346, Palm Street
Dear Mr. Jonathan,
I purchased a 390 Ltr capacity Stellite Refrigerator from your store on 10August2013 for $5000. The piece is on two years warranty. It was delivered to my residence on 11Auguste2013 and your representative familiarized me with its settings and operations.
On 03September2013, water started dripping from the fridge continuously. Your technician came home, undertook repairs and guaranteed no further trouble. But the problem resumed a week later. Despite repeated repairs, the problem still persists.
I have tried reaching your service-staff for the past two days with no response. I am not satisfied with the repairs undertaken. Since the piece is on warranty and the problem is persistent, I request you to kindly replace it with a fully-serviceable one at the earliest.
I am enclosing a copy of the purchase-receipt and service-card for the repairs undertaken so far.
This is in reference to the microwave I purchased from your store on (date). The day the microwave was installed it was in the working condition and your customer service person demonstrated well.
The next day I kept a glass of water to heat but it was as cold as I kept it. I thought maybe I was not pressing the right button and called my neighbor who uses it from past 3 yrs. She also tried heating the water but it didn’t work.
So I called your service centre and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured me that it will be repaired in two days time.
Well I am writing to complaint that I am not interested in getting my product repaired rather since it is a defective piece I demand a new working piece in replacement. I have been your customer from past one year and have always purchased most of my electrical items from your store . I believe you will look in to the matter and help me get another new piece.
I am really disappointed the way everything was handled. First the technician doesn’t turn up on the specified date and when I call your repair centre nobody seems to understand the problem. It’s been almost a month and I am not able to use the microwave.
I hope you will take the necessary action.
Waiting for your early reply.
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