These types of letters are generally written in order to provide positive response to any kind of negative feedback. These types of letter generally help in improving the success of a business and can helps in achieving a greater platform for better customer relations. These types of letters are usually written in order to provide customer satisfaction with various kinds of services. The letter must be provided with all the necessary details.
Important tips which must be followed:
- The letter must be totally formal and must be written with due respect and gratitude must be shown toward the customer.
- The letter must be checked thoroughly after finishing so that the letter must be error free.
- The letter must be clearly responded with simple language and also must be addressed properly and solutions must be offered to the particular problem.
- The letter must be provided with necessary details which must be informative so that the customers don’t face any kind of problem.
Letter to Respond Positively to a Negative Feedback Sample
Date: ______________ (date of writing the letter)
Subject: Respond positively to a negative feedback
I am expressing gratitude towards you for taking the time to notify us about your regrettable experience with the ABC. I am regretful to discover about your losses in the PQR, and I lament that you were not persuaded with the performance of our company. I have arranged a meeting with the higher official from the major office to discuss about your problem.
We are especially concerned about the hold up in answer time, and we will be investigating the minutia of the defect in the coming weeks. We have a firm pledge to the citizens of ABC to make our company more efficient at the job. Thanks again for your cooperative suggestions on ways to improve our record.
Name and signature