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Letter to Respond Positively to a Negative Feedback

These types of letters are generally written in order to provide positive response to any kind of negative feedback. These types of letter generally help in improving the success of a business and can helps in achieving a greater platform for better customer relations. These types of letters are usually written in order to provide customer satisfaction with various kinds of services. The letter must be provided with all the necessary details.

  • The letter must be totally formal and must be written with due respect and gratitude must be shown toward the customer.
  • The letter must be checked thoroughly after finishing so that the letter must be error free.
  • The letter must be clearly responded with simple language and also must be addressed properly and solutions must be offered to the particular problem.
  • The letter must be provided with necessary details which must be informative so that the customers don’t face any kind of problem.

Letter to Respond Positively to a Negative Feedback Template

Use our free Letter to Respond Positively to a Negative Feedback to help you get started. Simply download the .doc or pdf file and customize it. If you need additional help or more examples check out some of the sample letters below.

From,

_______________

_______________

_______________

Date: ______________ (date of writing the letter)

To,

_______________

_______________

_______________

Subject: Respond positively to a negative feedback

Respected Sir,

I have received your internet message regarding the impairment that appeared in front of you. I am very sorry to discover that the products are damaged, and that you are highly disappointed at our service.

Please know that ________________ (name of the company) takes the utmost care to double-check our online orders are crammed securely and safely. I am currently investigating the cramming of your _____________ (details regarding the problem). In the meantime, if you kindly agree to drive the impaired goods back, I can arrange for a new consignment to be shipped to you free of charge.

Thanking you,
Yours sincerely,
Name and signature

Download Template (Doc and PDF)

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Letter to Respond Positively to a Negative Feedback Sample, Email and Example/Format

Sample

From,

_______________

_______________

_______________

Date: ______________ (date of writing the letter)

To,

_______________

_______________

_______________

Subject: Respond positively to a negative feedback

Respected Sir,

I am expressing gratitude towards you for taking the time to notify us about your regrettable experience with the ABC. I am regretful to discover about your losses in the PQR, and I lament that you were not persuaded with the performance of our company. I have arranged a meeting with the higher official from the major office to discuss about your problem.

We are especially concerned about the hold up in answer time, and we will be investigating the minutia of the defect in the coming weeks. We have a firm pledge to the citizens of ABC to make our company more efficient at the job. Thanks again for your cooperative suggestions on ways to improve our record.

Thanking you,
Yours sincerely,
Name and signature

Email Format

From,

_______________

_______________

_______________

Date: ______________ (date of writing the letter)

To,

_______________

_______________

_______________

Subject: Respond positively to a negative feedback

Respected Sir,

I am expressing gratitude towards you for taking the time to notify us about your regrettable experience with the ABC. I am regretful to discover about your losses in the PQR, and I lament that you were not persuaded with the performance of our company. I have arranged a meeting with the higher official from the major office to discuss about your problem.

We are especially concerned about the hold up in answer time, and we will be investigating the minutia of the defect in the coming weeks. We have a firm pledge to the citizens of ABC to make our company more efficient at the job. Thanks again for your cooperative suggestions on ways to improve our record.

Thanking you,
Yours sincerely,
Name and signature

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