When a customer has a defected product or a product that happens to be damaged, the customer usually asks for a repair, especially if the product is still under warranty. An employee of a company usually writes a recommendation against repair letter to a customer who owns a particular product made by the company. The recommendation against repair is usually written when the customer writes a letter to the company seeking service to repair one of the products he owns.
This letter is written so that they can advise the customer to not repair the product due to certain reasons like the cost of the repair being excessively high or because the company does not offer such repair services. The tone of the letter is always formal.
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Recommendation Against Repair Letter Writing Tips
- The letter must be written formally.
- The reason as to why the company would be against repair should be mentioned politely.
- Offer alternate solutions.
- If needed, provide contact details.
Recommendation against Repair Letter Template
Use our free Recommendation against Repair Letter to help you get started. If you need additional help or more examples check out some of the sample letters below.
Date- (on the day the letter is written)
Subject: Recommendation against repair
We recently received a repair request from you for the repair of ________ (the product with its model number). As we had promised we came to your house and checked up on the product and had told you that we would get back to you.
After further inspection and research our service men have concluded that you should avoid repairing the product. This is because ______________ ( mention reason) . Unfortunately, your warranty does not cover this and hence you will have to spend your own money. We recommend that you don’t repair the product.
Alternatively, we would suggest that you ______________________ (suggest alternatives).
If any more assistance is required, please don’t hesitate to call our office.
Motor Corp Ltd,
8th March 2017.
Subject: Recommendation against repair letter
We recently received a letter of complaint from you about the 187 Blue Scooter that you own. As promised we sent our servicemen to check the allegation.
After checking the condition of the scooter, our servicemen have come to the decision that you should avoid repair. This is because there are a lot of parts of the product that has to be imported from other countries which would cost you more than buying a new product at a lesser cost. Since your warranty has expired, you will have to spend your own money. We would suggest that you do not repair the scooter and instead buy a new model which would cost you lesser.
If you need further assistance from us, please do not hesitate to call our office. We will always be there to help you out.
Subject: Recommendation Against Repair
We have received your complaint about wanting to repair the 43 Red Toaster that you have mentioned in your letter as not working properly and malfunctioning. As promised we sent our servicemen to repair the product.
When our servicemen came back, they reported to us that you must avoid repairing the toaster. This is because repairing it would take over three months’ time and would require importing specific components from other countries which would result in costing you a lot more money than what your warranty covers. Hence, we suggest that you buy a new product at a much lower cost. We even have our Midnight Sale going on, so you might be able to find a toaster at a more subsidised rate.
If you need any more help. Feel free to call our office.