A complain about receiving damaged goods is written by an irate customer to the concerned authority in the store from where he/she ordered/picked the item from. The item could have been damaged during shipping or a defective piece could have been handed-over to the customer by the store without checking its serviceability.
Table of Contents
Complain about Receiving Damaged Goods Writing Tips:
- Start by mentioning date you purchased the item, its specifications and cost.
- Mention date of delivery and specify damage you noticed in the item.
- State the duration of warranty period and request the concerned authorities of the company/store to replace the damaged item with a fully-serviceable replacement at the earliest.
- Furnish copies of documents like payment-receipt, warrant-card and so on.
Complain about Receiving Damaged Goods Template
__________ (your name)
__________ (your address)
__________ (name of recipient)
__________ (name of organization)
Date __________ (date of writing letter)
I visited your store …(mention date) and picked up a …(mention item and its specifications). I paid ….(mention cost of item) for the same and requested for its delivery to…..(mention destination).
On its delivery …(mention date), I noticed that….(mention the damage in the item) . Since the item is on a ….(mention duration) warranty, I request your office to kindly take the damaged piece and deliver a fully-serviceable piece in return.
I am sending a copy of …(mention documents you are sending along with this letter) Kindly do the needful and oblige.
__________ (your name)
Complain about Receiving Damaged Goods Sample, Email and Example/Format
#45, Evershine Paradise
Dear Mr. Fernandez,
I had visited your store yesterday and picked up a 388277 model, fully-automatic Samurai washing machine with drier. I paid an amount of $350 for the same and requested its delivery to my residence.
I opened the parcel on its delivery this morning and asked your representative to fix the machine and familiarize us with its operations. Although the machine was in working condition, the panel housing the operation-switches and buttons was cracked. Your representative checked the piece thoroughly and declared that the entire panel would have to be replaced.
Since the item was damaged even before we tried to use it, and it is on a two-year warranty, I request your office to kindly replace the damaged piece with a fully-serviceable piece.
I am sending a copy of my payment-receipt and warranty-card with your representative. Kindly do the needful and oblige.
Re: (bill number, date, product etc)
This is in reference to the (bill no, product purchased, etc) at (where you purchased it from and other transaction details).
My family and I have been buying products from your outlet from past five years and I am really disappointed with the service given to me by the customer service representative when I came to purchase (product) from your shop (on date) .When I checked the goods at home the (product) was of different color and model than the one that I purchased. So I called the shop to return the product but your customer service representative refused to do so and was using very abusive language.
Kindly solve this issue as I bought it as a gift for my relative and I will be grateful if you could send me a replacement.
I am looking forward for an immediate resolution and hope that this will be resolved before (date) of (month).
I may also be contacted at (phone no) or by (email address)
I am also enclosing the copy of the receipt for your reference.
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