A consumer complaint letter is usually written to an external agency like a Consumer Complaint Forum which redresses grievances of the public. The letter should specify the cause for your disgruntlement, when it occurred, name the organization which you feel is responsible for the same and explain the circumstance or event which has caused you dissatisfaction. It can be irritating to find some problem with the product. While trying to solve a problem, make sure that you discuss it with the representative.
A consumer complaint letter puts your complaint on record with the company, and it helps you preserve legal rights if any. A formal tone must be maintained. The letter must be clear and concise, state exactly what has to be done for repair, don’t be too angry or sarcastic and possible include the copies of the relevant document. Below are the sample letter and template for an effective complaint letter.
Consumer Complaint Letter Writing Tips
- Start by mentioning to whom you want to complain, specify reasons for it.
- Furnish details about item/service procured date and expenditure incurred.
- Briefly, explain the problem you are facing concerning the item purchased or service was taken.
- Mention the documents you are enclosing to prove your allegations.
- End by requesting the forum to intervene and grant you justice.
Consumer Complaint Letter Template
Use our free Consumer Complaint Letter to help you get started.
__________ (Your name)
__________ (Your address)
__________ (Name of recipient)
__________ (Name of organization)
Date: __________ (Date of writing letter)
I want to lodge a complaint against _____ (mention organization’s name) for____ (mention reason for the complaint). I ….(furnish details about item procured /service) and paid an amount of …(mention amount paid) on …(mention date of procurement). and ___ (briefly explain the problem you are facing with respect to the item purchased or service was taken).
I have written up emails to concerned authorities, but there was no response. So I am enclosing …(mention documents you are enclosing as proof for your allegation).
I request your forum to intervene and get me justice at the earliest.
(Name of the receiver).
346, Palm Street
Date: 12th September 2013
Consumer Redressal Forum
Dear Mr. Jonathan,
I want to complain to the online store, xyz.com for delivering to me a faulty mobile phone. It has been giving me problems from the first day. The order was placed for Sansui 3478 and the amount paid is $210 via credit card on the 1st of September. The handset as delivered to me on the 4th September.
I charged the mobile as instructed to me in the manual but it did not turn on. I even called the help desk to help me fix the problem but no progress. Despite assurance by the store for replacement; I have not received any till date. I have written up emails to different officers at Hands-On.Org, but there was no response. I am enclosing payment proof, warranty-card and copies of my communiqués with the organization.
I request your forum to intervene and get me justice at the earliest by instructing them to replace my handset immediately.
This is an Email Format to be followed for consumer complaint letter.
Subject: Complaint letter
I am a resident of __________. On __________I bought a ___________with serial no. 36729 from ______and___________for ________The company gave a ___________warranty and __________money back guaranty. I was told that in the case of any trouble with the piece all my mone,y will be given back to me with immediate effect or if I wish I can choose another model.
After all these clauses I have purchased the laptop, but since the very first day, it was troublesome for me. The processor was very slow, and it was taking a lot of time even in the smallest action of copy pasting. Not only this but the hard disk also crashed, and all my essential data were lost. I complain about it, and even my repeated requests for a replacement have fallen on deaf ears. I had written half a dozen letters to the Manager of the firm. All that I got was a reassurance from them that they are looking into the matter. I have been running from pillar to post for last eight days.
And now I am tired of it, therefore request you to kindly accept my complaint letter and file a case against the firm mentioned above. I am enclosing all the necessary documents like the cash memo, the guarantee card and the various letters that I had written to the firm’s Manager, along with their replies.
I am looking for a favorable response.