A complaint is any issue that is being communicated by the person who bears the consequence because of that issue, to the person who is responsible for it. Since every company now focuses on customer relationship management, most of the time, almost always, these complaints by the customers are resolved. Complaints though are negative but are sometimes very useful for the organization. It is the problems highlighted that help in improving the product and provide maximum customer satisfaction.
A complaint letter to a bank is written when a customer has a problem with the services of the bank. Through the complain letter, the customer can explain his/her grievance and ask the concerned authorities to help in overcoming the same. The individual should maintain a polite tone and furnish necessary details including account number, personal details, and the name of the branch and so on. He may have a problem with an employee too, but most commonly, personal issues are not reported.
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Complaint Letter To Bank Writing Tips
- Begin the letter by stating the duration for which you have been their client.
- Briefly, explain the problem at hand and suggest a remedy.
- Furnish relevant details about yourself and your account.
- Furnish copies of documents required as proof with your letter and end by requesting concerned authorities to overcome your grievance.
Complaint Letter To Bank Template
Use our free Complaint Letter to Bank to help you get started.
Date __________ (date of writing the letter)
I am a client of your bank for the past … years (mention duration) and I hold a … Account (mention type). I wish to bring to your notice that …( briefly explain the problem you have in hand).
It has been …(mention time lapsed) since I submitted my request, but I am yet to …. I request you to instruct your staff to kindly…(mention how you want the concerned authority to assist you)
My account details are:
Account No: ……
Type of Account: ……
I am enclosing a copy of …(mention documents you are enclosing as proof for their reference).
__________ (name of the sender)
346, Maiden Heights
12 September 2013
Dear Mr. Malcom,
I have been a client of your bank for the past eight years and a holder of a Savings Account. I shifted my location from Michigan to Texas two months back.
I visited your branch nearest to my residence in Texas and requested them to change my postal address and update my new telephone number in their records since I wanted to continue the services of receiving brochures/letters through the post and SMS alerts for all transactions.
It has been two months, but I am yet to receive an SMS alert. I request you to kindly update my personal information at the earliest.
My account details are:
Name: Mike Talison
Account No: D78900 00 1635
Type of Account: Savings
I am enclosing a copy of my address proof and latest telephone bill for your reference and for updating my records.
The following is the Email format that should be followed while writing a Complaint letter to the Bank.
Subject: Complaint about negligence.
I would like to bring to your notice that I have opened an account on _______(mention the date) with your bank. Your staff had informed me that I would get my _________(mention the documents) within _______(number) days. I was also promised that I should also get _______(mention the document) along with them. But, I would like to inform you that I have, till date received none of the above.
Since I have shifted here from ________(name the place), a few weeks back, I am finding it difficult to survive without my checkbook and ATM card. I hope you understand that how difficult it is for someone to maintain the things in a new city. I need to pay my bills and have to purchase a lot of things for my house, but unless I do not have a checkbook here, I can’t do anything.
Thus I request you to kindly look into the matter and issue me all the documents mentioned above and card. My account number is 160925.
I hope you will entertain my problem on prior basis.
Name of the Sender