A restaurant complaint letter is written by a customer who is unhappy with their service for various reasons including dissatisfaction with the service offered by the restaurant, quality/taste of food served or to complain against hygiene/ cleanliness maintained in and around the restaurant area and so on.
The complainant can forward a copy of this communication to an external agency if he/she feels that the restaurant with its service will cause more harm than good to the society at large.
Table of Contents
Restaurant Complaint Letter Writing Tips:
- Start by mentioning the date of visit and specify meal.
- Explain briefly about the incident which led to you lodge this complaint against the restaurant.
- Mention the outcome of the incident/situation and inconvenience it has caused.
- End by requesting the concerned authority to investigate, and take necessary action against staff for their negligence/actions.
Restaurant Complaint Letter Template
__________ (your name)
__________ (your address)
Date __________ (date of writing letter)
__________ (name of recipient)
__________ (recipient’s address)
Dear Mr/ Mrs/__________ (recipient’s name)
I visited your restaurant on ….(mention date) for …(specify meal)
We ordered … food (mention type/menu if possible) …
….(briefly explain incident which led to you pen this complaint letter).
…..(mention the outcome of the incident/situation and inconvenience it has caused)
I request you to kindly investigate and take action against the staff on duty for ….(mention their action/negligence) failing which I will take up the case with the Customers Forum for stringent action against your restaurant.
__________ (your name)
Restaurant Complaint Letter Sample, Email, and Example/Format
66, Hill View Apartment
12 September 2013
Subject: Restaurant complaint letter
I visited your restaurant on 10 September 2013 for dinner with my family. We ordered Chinese food and requested the waiter for spring-rolls first.
The starter came in after a long wait and turned out to be stale. Despite reporting the same to your supervisor, he denied our claim and was rude when he asked us to look for another restaurant instead.
The children started complaining of discomfort and we rushed them to a hospital wherein doctors declared food-poisoning. We could avert serious damages due to timely medical attention.
I request you to kindly investigate and take action against the staff on duty for their negligence and rude behavior. I am sending a copy of hospital bills for reimbursement failing which I will take up the case to the Customers Forum for stringent action against your restaurant.
to: email of the receiver
from: email of sender
Subject: complaint letter
On (date) we organized a birthday party for my son, and all his friends were invited. I chose to arrange a party in your restaurant as I heard the food served at your place is authentic and tasty but to my surprise the food served was pathetic.
Initially, the guests were supposed to get soup and a starter, but the starter didn’t come till the dinner time, and the guests were upset. After telling the waiters several times finally we got the soup and starter served to the guests, but for my shock, it was cold and tasteless. It was my sons 20th birthday, and we were in very high spirits to enjoy the day with his friends and some of my family members but because of the food everything ruined.
The dinner served was also cold, and they could not serve the dishes which we had ordered two days beforehand so that there are no confusions. But the manager seemed ignorant about the whole episode, and I felt humiliated in front of my guest. Even my son was really unhappy about the whole function. We ordered both non-vegetarian and vegetarian food, but they did not provide us with vegetarian dishes because of which some of the guests had to leave without food.
The only good thing about your restaurant was the customer service as the waiters were very patient and were listening to all our complaints. I am very disappointed with the food provided in m sons birthday and hope that in future you will maintain good standards.