With rise of digital banking, though the baking become an effortless job, sometime customers may face problem while accessing the account or may encounter some grievance. In such cases, customer can rite the a complaint letter to the bank. Through a bank complain letter, an individual can explain his/her grievance to the concerned authority in the bank and ask them to help overcome the same.
While writing the bank complaint letter, the individual should furnish necessary details, including account number, personal information, and name of the branch, and so on. It will help the bank employee to resolve your problem as early as possible.
Here are a few tips & samples to help you write an effective complaint letter to the bank for not clearing cheque, not responding, the illegal transaction, or about the irresponsibility of employees.
Table of Contents
Bank Complaint Letter Writing Tips:
- Start by mentioning details like duration of association, type of account, and operating branch.
- Briefly state your request.
- Mention estimated time duration, as stated by staff for its completion.
- Mention that despite several reminders, your work remains unfinished.
- Furnish personal and account details.
- End by requesting concerned authority in the bank to assist.
Bank Complaint Letter Template
__________ (your name)
__________ (your address)
__________ (name of recipient)
__________ (name of organization)
Date __________ (date of writing letter)
I am a client of your bank for the past …. years (mention duration) and hold a …. account (mention account-type) in your …..(mention location) branch. I had requested….(mention in brief about your request) .
I was promised that the same would be completed after …(mention estimated time duration for completing work).
I am sad to say that despite making calls to your branch and to ….(mention if you called other staff/customer-care center), there has been no action taken to date. My account details are:
- Name: ….
- Account No: ….
- Type of Account: …..
I request you to look into my case and help me ….(mention how you want concerned authority to assist) at the earliest and oblige.
__________ (your name)
Bank Complaint Letter Sample, Email and Example/Format
346, Palm Street
12 September 2013
Dear Mr. Jonathan,
I am a client of your bank for the past five years and hold a savings Account in your Downtown Street branch. I had applied for the issue of a debit-card for my savings account on 12 August 2013.
I was promised that the same would be dispatched to my residence through post after seven working days. Due to non-receipt, I inquired with your branch, and they assured that my request had been reinitiated. They promised delivery latest by 05 September 2013.
I am sad to say that despite making calls to your branch and the customer-care toll-free numbers, there has been no delivery of my debit-card to date. My account details are:
- Name: Mike Milligan
- Account No: D78900 00 1635
- Type of Account: Savings
I request you to look into my case and help me receive my debit-card at the earliest and oblige.
I have an account in your bank from the past four months, and the account number is ___________. I had applied for the debit card at the time of opening the account, but till now I have not received the debit card nor the PIN. It’s tough for me to come to the bank now and then to withdraw money.I stay alone with my six-year-old son, and my husband keeps traveling for business.I have to take care of all the household work and other responsibilities.
I was informed by the staff that I will be getting the debit card kit within 15 days, but I didn’t receive anything. Finally, I gave a call to your customer care department and there again I faced problems giving all the details, and ultimately the person informed me that it would take another twenty-five days. So I waited again, but I didn’t receive anything. I finally decided to meet the supervisor, and he told me to fill in a new form as there had been confusion.
I had been a customer of the same bank for the past ten years in another city, and I opened a new account here as the transfer procedure was very long, but now I feel I should have done the same. It is disappointing that the banks take so long to give a debit card.I request you to look into the matter and have a debit card issued soon
Thanks and regards