A bank complaint letter is written when the customer of a bank is having problems with his/her account or has identified a problem with the services of the bank. A bank’s customer has a right to bring to the attention of the bank’s authority any problems that arise.
It is written by a person who holds an account in a particular bank. It addressed to the relevant authority in the bank like the manager.
A bank complaint letter is important to officially notify the relevant authority of a problem that a customer has identified. This letter enables the bank’s authority to do the needful to rectify the problem as soon as possible.
Such a letter can be documented for record-keeping for future reference. This letter may also contain evidence of the complaint to enable the responsible party to resolve it.
Table of Contents
Tips for writing a bank complaint letter
- State precisely what the problem is
- Suggest what can be done to solve the problem
- Provide relevant details about your account
- Mention how long you have been the bank’s customer
- Refrain from writing a sarcastic, threatening or angry letter
- Use professional and polite language
- Provide evidence for the problem if applicable
- Give contact information where you can be reached when the problem is resolved
- Be clear and concise
Bank Complaint Letter Templates
When a bank’s customer has a complaint about something, it is preferred to do so in writing. Have a look at a bank complaint letter template and sample letters that you can customize to your needs.
Date (date on which letter is written)
I have been a customer of your bank ____________ for ____________ years. I wish bring to your kind attention that I am having problems withdrawing money from my bank account. I hold an account under the name ____________ and account number ____________.
On ____________ (date) I tried to withdraw some money from an ATM machine on ____________ street and the transaction was canceled abruptly. I tried to withdraw from a different ATM and the same thing happened. I logged into the bank self-service portal and it indicated that I have sufficient funds.
I do not understand why I cannot withdraw money from my account and my ATM card is up to date. Please look into this matter urgently and let me know what the problem is. Kindly contact me through my mobile ____________ when this matter is resolved.
Please let me know if I need to avail of my ATM card at your bank for further investigation. I would highly appreciate your assistance and hope that you will address this problem soon.
Thank you in advance.
__________ (your name)
__________ (your address)
__________ (name of recipient)
__________ (name of organization)
Date __________ (date of writing letter)
I am a client of your bank for the past …. years (mention duration) and hold a …. account (mention account-type) in your …..(mention location) branch. I had requested….(mention in brief about your request) .
I was promised that the same would be completed after …(mention estimated time duration for completing work).
I am sad to say that despite making calls to your branch and to ….(mention if you called other staff/customer-care center), there has been no action taken to date. My account details are:
- Name: ….
- Account No: ….
- Type of Account: …..
I request you to look into my case and help me ….(mention how you want concerned authority to assist) at the earliest and oblige.
__________ (your name)
Bank Complaint Letter Samples
Do you wish to report something to the authorities of the bank as their customer? Here is a sample of a bank complaint letter that will guide you through writing a professional and polite letter to the bank manager.
603 South Littleton Drive
Ormond Beach, FL 32174
Date:____________ (Date on which letter is written)
50 Garden Street
Greensboro, NC 27405
Sub; Complaint letter
I wish to bring to your attention that I have noticed unauthorized access to by bank account. I have been an account holder with your National Bank for four years. I hold an account under the name Mickey G. Cortez account number 793946294443.
Yesterday I received a text message that I have logged into my online banking self-service portal. I have linked my phone to my bank account so that I can receive notifications on transactions. I had not logged into my account since last week and I have not authorized anyone to access my account. There was no money withdrawn but I am worried that this could happen in the future.
Kindly look into this matter urgently and let me who accessed my account. I hope that this matter will be resolved and never occur again in the future.
346, Palm Street
12 September 2013
Dear Mr. Jonathan,
I am a client of your bank for the past five years and hold a savings Account in your Downtown Street branch. I had applied for the issue of a debit-card for my savings account on 12 August 2013.
I was promised that the same would be dispatched to my residence through post after seven working days. Due to non-receipt, I inquired with your branch, and they assured that my request had been reinitiated. They promised delivery latest by 05 September 2013.
I am sad to say that despite making calls to your branch and the customer-care toll-free numbers, there has been no delivery of my debit-card to date. My account details are:
- Name: Mike Milligan
- Account No: D78900 00 1635
- Type of Account: Savings
I request you to look into my case and help me receive my debit-card at the earliest and oblige.
Bank Complaint Letter Email Format
It is recommended for a customer to air his/her grievances to the bank authorities in writing. Check out a bank complaint letter in an email format that you can use to craft a professional letter.
I have been an account holder with Eco Bank for the last two years. My account name is Terri Chavez account number 7394629. I wish to bring to your kind attention that I renewed my occupational accident insurance cover with your bank’s branch in Florida but the relevant documents have not been received yet.
I took the cover on 20th January 2020 and the bank’s employee who served at the insurance desk assured me that the relevant documents will be sent to me after three business days. As of today 20th February 2020, I have not received the documents. I check my private bag mailbox regularly but unfortunately, your bank has not sent the documents yet.
Kindly take up this matter with the insurance department to resolve this matter at your earliest. Liaise with the employee who served me on 20th January 2020 to trace the documents. I herewith attach a receipt for the payment of the insurance cover for your reference. Please contact me through my cell 639-472-4840 when you have information on the missing documents.
Please look into my case and help me recover these documents.
Thank you in advance.
Every customer has the right to inform the relevant authority when he/she identified a problem with the bank’s operation. Such a letter notifies the relevant authority of the problem to help them resolve it. This letter should indicate the problem precisely, a suggestion to resolve the problem and provide evidence if applicable. It should be written in a professional language and a polite tone.