A complaint letter to an organization is written to explain their dissent towards a service or product that a particular company has offered especially when they have been paid for in advance. Through this letter, the individual can not only express his/her grievance but also ask for a refund for the unsatisfactory deliverance of service or seek assistance from external agencies like consumer forum to redress their grievance. When writing a letter of formal complaint, the best way to achieve success is to direct the appeal to the customer service department of the organization.
The client service department is accustomed to dealing with complaints, and your letter is likely to be processed efficiently and more. It is always better to find out the name of the customer service manager and address a letter to him/her personally. If you can not find out their name address the letter as Dear Sir/ Ma’am. You can get the address of the customer service department on the organization’s website, on the company’s promotional or advertising materials or on the product packaging or tags.
Table of Contents
COMPLAIN TO THE ORGANIZATION LETTER WRITING TIPS:
- Start by mentioning about the service you requested for.
- Mention time lapse in which there has been no progress as promised by the organization.
- Briefly, explain reasons for your dissatisfaction.
- Mention damage/loss incurred by you due to this poor service.
- Specify how you want the organization to make up and end by saying about drastic steps you will be forced to take if the organization fails to heed to your requests.
COMPLAIN TO THE ORGANIZATION LETTER TEMPLATE
Use our free Complain to the Organization Letter to help you get started
__________ (your name)
__________ (your address)
Date __________ (date of writing letter)
__________ (name of recipient)
__________ (name of organization)
Subject: complaint letter to ABC organization
I had … (mention service requested for). It has been …. (Mention time lapsed) now, but there has been no progress in…. (Briefly explain reasons for your dissatisfaction) as promised by you earlier.
…. (You need to write about any damage/ loss incurred due to the poor quality/service be it monetary or otherwise)
I have very patiently waited for you to resolve this problem but in vain I now request you to intervene personally and failing which I will be forced toseek legal help.
__________ (your name)
COMPLAIN TO THE ORGANIZATION LETTER SAMPLE, EMAIL, AND EXAMPLE/FORMAT
28, West end Heights
Symphony School of Music
Subject: complaint letter to St. marries music academy
Dear Mr. Brown,
I had enrolled my daughter; Maria Brown aged 13 years for Keyboard classes in your music academy on 04 July 2013. It has been three months now, but she has barely progressed ahead of the second lesson taught on 24 July 2013 by Miss. Shelly.
This has demoralized my child who does not want to learn keyboard anymore. When I enquired about the same, I was told that she needs more practice to move ahead since the lessons will get tougher here on. Her classmate who has joined another academy for keyboard has already prepared a stand-alone piece in these three months.
My daughter also complains that the teacher asks her to practice and gets busy with her piano practice. I have waited patiently for long, but I now request you to intervene personally and progress my daughter’s lessons failing which I will be forced to discontinue her classes in your academy.
The following is an email format to be followed for a complaint letter to the organization.
Subject: complaint to XYZ Company
I am writing to bring to your attention a serious issue I had in your establishment last week. I ordered a vegetarian bean burrito, and halfway through my meal, I bit into what turned out to be a chicken bone.
I am a vegetarian, and the existence of bone in my pasta was shocking. Even though I did point out the presence of the bone in the burritos and asked the staff to replace it, they re-made it using the same beans. I did not want to risk eating any meat or finding another bone, so I asked for a taco salad instead.
I am a consistent customer at your cafe, and I have never faced any issues with your food in my entire experience. While I assume this was an accident; I am still worried about how the bone got into the beans. I would like to gain some knowledge as to how this might have happened.
I am also concerned with the lack of understanding I received from the staff member who helped me. I felt she behaved quite unprofessionally.
I am awaiting your reply about this incident. I can be contacted by phone at 674747777 at any time or by email at email@example.com