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Consumer Compliant Letter

A consumer complain letter is written by an irate customer who is disgruntled on receiving a defective/damaged item for which payment is already made ; dissatisfied with the performance of a product since it does not confirm to the standards promised or unhappy with the services of repair/servicing department of the company.

  • Start by mentioning item purchased, its specifications, location of store from where it was procured, date of purchase and warranty.
  • Mention about service supposed to be provided by company which is not done so far.
  • State inconvenience caused due to non-completion of work.
  • Furnish copy of documents like warranty card, proof of posting requests for work.
  • End by requesting concerned authority to have your work attended to on priority.

Consumer Compliant Letter Template

Use our free Consumer Compliant Letter to help you get started. Simply download the .doc or pdf file and customize it. If you need additional help or more examples check out some of the sample letters below.


__________ (your name)
__________ (your address)


__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)


Date __________ (date of writing letter)


Dear Sir/Madam,


I had purchased a ….(mention item with specifications) from your store in …(mention location) on ….(specify date) with a …. (mention warranty period) warranty. Your staff is supposed to undertake ….(mention service which is supposed to be provided)


It has been ….(mention time lapsed) since …. .Despite posting ….(mention number) requests for the abovementioned work, no one has reported so far.


I am enclosing a copies of …(mention documents enclosed as proof)


I request you to look into this matter urgently and do the needful.


Thanking You
__________ (your name)


Download Template (Doc and PDF)

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Consumer Compliant Letter Sample, Email and Example/Format


Mark Robinson
#45, Shangrila Apartment


Ian Smith
Aquafine Water-purifiers
Downtown Street


Dear Mr. Smith,


I had purchased a water-purifier with double-candle, model number- 4588 from your store in Downtown Street on 12March2013 with a one year warranty. During warranty, your staff is supposed to undertake three quarterly servicing and replace candles during the last servicing.


It has been six months since I purchased the water-purifier .Despite posting three requests on your toll-free number for servicing due; no one has reported so far. I am unable to clean the filters myself since the item has a seal which is to be opened only by your agents.


Since the water in my locality has high TDS value, it is necessary to clean the filters in time before they get clogged and the purifier ceases to work.


I am enclosing a copy of purchase receipt with all relevant details and list of the docket-number for proof of my requests for servicing on your toll-free number.


I request you to look into this matter urgently and do the needful.


Thanking You




Mark Robinson


Email Format

Your name,
Your Address
City, state, zip.




Recipients Name
Recipients address
City, state, zip.

Dear Name,


This is in reference to the air conditioner I purchased from your store on (date). The day the air-conditioner was installed it was in the working condition and your customer service person demonstrated well. After an hour it started giving trouble. The room was not at all cool even though we tried to increase the temperature. I thought maybe I was not pressing the right button and called my neighbor who uses it from past three yrs. She also checked but it didn’t work.


So I called your service centre and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured me that it will be repaired in two days time. Well I am writing to complaint that I am not interested in getting my product repaired rather since it is a defective piece I demand a new working piece in replacement. I have been your customer from past one year and have always purchased most of my electrical items from your store .I believe you will look in to the matter and help me get another new piece. I am really disappointed the way everything was handled. First the technician doesn’t turn up on the specified date and when I call your repair centre nobody seems to understand the problem. It’s been almost a month and I am not able to use the air conditioner.


I hope you will take the necessary action.


Waiting for your early reply.


Yours sincerely
Your name.


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