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Restaurant Complaint Letter

A restaurant complaint letter is written by an irate customer for various reasons including dissatisfaction with the service offered by the restaurant, quality/taste of food served or to complain against hygiene/ cleanliness maintained in and around the restaurant area and so on. The complainant can forward a copy of this communication to an external agency if he/she feels that the restaurant with its service will cause more harm than good to the society at large.

  • Start by mentioning date of visit and specify meal.
  • Explain briefly about the incident which led to youlodge this complaint against restaurant.
  • Mention the outcome of the incident/situation and inconvenience it has caused.
  • End by requesting the concerned authority to investigate and take necessary action against staff for their negligence/actions.

Restaurant Complaint Letter Template

Use our free Restaurant Complaint Letter to help you get started. Simply download the .doc or pdf file and customize it. If you need additional help or more examples check out some of the sample letters below.

__________ (your name)

__________ (your address)

__________

To

__________ (name of recipient)

__________ (recipient’s address)

Date __________ (date of writing letter)

Dear Mr/ Mrs/__________ (recipient’s name)

I visited your restaurant on ….(mention date) for …(specify meal)

We ordered … food (mention type/menu if possible) …

….(briefly explain incident which led to you pen this complaint letter).

…..(mention the outcome of the incident/situation and inconvenience it has caused)

I request you to kindly investigate and take action against the staff on duty for ….(mention their action/negligence) failing which I will take up the case with the Customers Forum for stringent action against your restaurant.

Thanking You,

__________ (your name)

Download Template (Doc and PDF)

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Restaurant Complaint Letter Sample, Email and Example/Format

Sample

Stefan Norman

66, Hill View Apartment

Newtown

To,

Manager

Regal Regency

Newtown

12September2013

Dear Sir,

I visited your restaurant on 10September2013 for dinner with my family. We ordered Chinese food and requested the waiter for spring-rolls first.

The starter came in after a long wait and turned out to be stale. Despite reporting the same to your supervisor, he denied our claim and was rude when he asked us to look for another restaurant instead.

The children started complaining of discomfort and we rushed them to a hospital wherein doctors declared food-poisoning. We could avert serious damages due o timely medical attention.

I request you to kindly investigate and take action against the staff on duty for their negligence and rude behavior. I am sending a copy of hospital bills for reimbursement failing which I will take up the case with the Customers Forum for stringent action against your restaurant.

Thanking You,

Stefan Norman

Email Format

From,

Your name,

Your Address

City-state zip.

Date

Recipients Name

Recipients address

City, state zip

Dear Name,

On (date) we organized a birthday party of my son and all his college friends were invited. I chose to arrange a party in your restaurant as I heard the food served at your place is authentic and tasty but for my shock the food served was pathetic.

Initially the guests were supposed to get soup as starter but the starter didn’t come till the dinner time and the guest were upset. After telling the waiters for several times finally we got the soup served to the guests but for my shock it was cold and tasteless. It was my sons 20th birthday and we were in very high spirits to enjoy the day with his friends and some of my family members but because of the food everything ruined.

The dinner served was also cold and they could not serve the dishes which we had ordered 2 days before hand so that there is no confusions. But the manger seemed ignorant about the whole episode and I felt humiliated in front of my guest. Even my son was really unhappy about the whole function. We ordered both non vegetarian and vegetarian food but they did not provide us with vegetarian dishes because of which some of the guest had to leave without food.

The only good thing about your restaurant was the customer service as the waiters were very patient and were listening to all our complaints. I am very disappointed with the food provided in m sons birthday and hope that in future you will maintain good standards.

Sincerely’

Your name.

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