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On (date) we organized a birthday party of my son and all his college friends were invited. I chose to arrange a party in your restaurant as I heard the food served at your place is authentic and tasty but for my shock the food served was pathetic.
Initially the guests were supposed to get soup as starter but the starter didn’t come till the dinner time and the guest were upset. After telling the waiters for several times finally we got the soup served to the guests but for my shock it was cold and tasteless. It was my sons 20th birthday and we were in very high spirits to enjoy the day with his friends and some of my family members but because of the food everything ruined.
The dinner served was also cold and they could not serve the dishes which we had ordered 2 days before hand so that there is no confusions. But the manger seemed ignorant about the whole episode and I felt humiliated in front of my guest. Even my son was really unhappy about the whole function. We ordered both non vegetarian and vegetarian food but they did not provide us with vegetarian dishes because of which some of the guest had to leave without food.
The only good thing about your restaurant was the customer service as the waiters were very patient and were listening to all our complaints. I am very disappointed with the food provided in m sons birthday and hope that in future you will maintain good standards.