The purpose of an apology letter is to express guilt for a negative event or action. An Apology Letter for the Loss of Order is written by the concerned authorities on the loss of a particular order. In companies and industries, goods keep getting transported from one place to another. In that case, many-a- times, it so happens that the placed ordered gets misplaced or delayed in arriving, thus, causing problems. An apology letter for the loss of order is written when the required order for goods gets misplaced.
Writing a letter and asking for an apology is the right way to ask for forgiveness as writing a letter is always is considered to be a professional method. Through such a letter, the company that has lost or misplaced the order of the customer apologizes to the client who had placed the order and ensures that such a mistake would not occur again.
Table of Contents
Apology Letter for the Loss of Order Writing Tips
- Do not make spelling and grammar errors while writing this letter.
- Ask for an apology and promise to never commit the same mistake in future.
- Justify the reason for misplacing the goods.
- End the letter by apologizing once again to the authorities.
Apology Letter for the Loss of Order Template
Use our free Apology Letter for The Loss of Order to help you get started. If you need additional help or more examples check out some of the sample letters below.
From,
__________
__________
__________
__________
Date: ______ (Date on Which the Letter is Written)
To,
__________
__________
__________
__________
Subject: Apology Letter for the Loss of Order
Dear __________ (Sir or Madam),
This is to inform you, with reference to your Purchase Order Number ______________ (Mention the Purchase Order Number) which you placed for ___________ (the Number/Amount of the Product) containers on the date ___________ (Mention the Date of the Order), that this order has been cancelled by our Board of Directors. The shipment of the ordered goods has been delayed from ____________ (Mention the Original Date of Delivery) to ___________ (Mention the Actual Date of Delivery). Hence, we cannot deliver the ordered goods on time, thus, our Board of Directors has taken the decision to cancel the order. You have already made a payment of _______________ (Mention the Amount of Payment) for the ordered goods. Therefore, we are repaying your amount and the cheque of the payment is attached along with this letter.
We hereby apologize for the loss and inconvenience caused to you because of us. We hope you will consider our sincerity and try to accept our apology. As you are our valued customer, your satisfaction is our primary concern.
Hoping to do good business with you in the future.
Thanking you.
Yours truly,
____________ (Name and Signature)
Sample Letter
From,
Blue Sales Pvt. Ltd.,
420 Montgomery Street,
San Francisco, California,
CA 94104.
September 15, 2010
To,
Marketing Manager,
Global Connections Pvt. Ltd.,
6591 Irvine Centre Drive,
Suite 200,
Irvine, California.
CA 92168
Subject: Apology Letter for the Loss of Order
Dear Sir,
This is with reference to your Purchase Order Number MK-875230, we apologize for misplacing the order that you had placed on September 6, 2010, for 20 cartons of cotton. There had been certain disorganization during the shipping process and all along the transport, the cotton cartons got exchanged with an equivalent number of woollen cartons which had to go to some other place. This has indeed been a very great mistake and we understand that you required the order on an urgent basis for exporting the same to another place.
However, we could not help it and have placed the order once again the delivery of which would at least take another ten business days. As you wanted it urgently, we will not be able to supply it to you timely. We apologize on behalf of everyone for this and we understand that just asking for a simple apology might not solve the problem.
However, we hope you forgive us for our mistake and we, at the same time, ensure that we will provide you timely service in the future.
Thanking you.
Yours truly,
Jonathan Hardy,
Sales Manager.
Email Format
The following is the Email Format to be followed for an Apology Letter for the Loss of Order.
To: name@email.com
From: name@email.com
SUBJECT: Apology Letter for the Loss of Order
Dear __________ (Sir or Madam),
This is to inform you, with reference to your Purchase Order Number ______________ (Mention the Purchase Order Number) which you placed for ___________ (the Number/Amount of the Product) containers on the date ___________ (Mention the Date of the Order), that this order has been cancelled by our Board of Directors. The shipment of the ordered goods has been delayed from ____________ (Mention the Original Date of Delivery) to ___________ (Mention the Actual Date of Delivery). Hence, we cannot deliver the ordered goods on time, thus, our Board of Directors has taken the decision to cancel the order. You have already made a payment of _______________ (Mention the Amount of Payment) for the ordered goods. Therefore, we are repaying your amount and the cheque of the payment is attached along with this letter.
We hereby apologize for the loss and inconvenience caused to you because of us. We hope you will consider our sincerity and try to accept our apology. As you are our valued customer, your satisfaction is our primary concern.
Hoping to do good business with you in the future.
Thanking you.
Yours truly,
____________ (Name)
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