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Bank Complaint Letter

Through a bank complain letter, an individual can explain his/her grievance to concerned authority in the bank and ask them to help overcome the same. The individual should furnish necessary details including account number, personal details, and name of the branch and so on.

  • Start by mentioning details like duration of association, type of account and operating branch.
  • Briefly state your request.
  • Mention estimated time duration as stated by staff for its completion.
  • Mention that despite several reminders, your work remains unfinished.
  • Furnish personal and account details.
  • End by requesting concerned authority in the bank to assist.

Bank Complaint Letter Template

Use our free Bank Complaint Letter to help you get started. Simply download the .doc or pdf file and customize it. If you need additional help or more examples check out some of the sample letters below.



__________ (your name)
__________ (your address)


__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)

Date __________ (date of writing letter)

Dear Sir/Madam,

I am a client of your bank for the past …. years (mention duration) and hold a …. account (mention account-type) in your …..(mention location) branch. I had requested….(mention in brief about your request)  .

I was promised that the same would be completed after …(mention estimated time duration for completing work) .

I am sad to say that despite making calls to your branch and to ….(mention if you called other staff/customer-care center); there has been no action taken till date. My account details are:

  • Name: ….
  • Account No: ….
  • Type of Account: …..

I request you to look into my case and help me ….(mention how you want concerned authority to assist) at the earliest and oblige.

Thanking You


__________ (your name)


Download Template (Doc and PDF)

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Bank Complaint Letter Sample, Email and Example/Format


Mike Milligan
346, Palm Street

Jake Jonathan
Branch Manager
Wecare Bank
Downtown Street


Dear Mr. Jonathan,

I am a client of your bank for the past five years and hold a savings Account in your Downtown Street branch. I had applied for issue of a debit-card for my savings account on 12August2013.

I was promised that the same would be dispatched to my residence through post after seven working days. Due to non-receipt, I inquired with your branch and they assured that my request has been reinitiated. They promised delivery latest by 05September2013.

I am sad to say that despite making calls to your branch and to the customer-care toll-free numbers; there has been no delivery of my debit-card till date. My account details are:

  • Name: Mike Milligan
  • Account No: D78900 00 1635
  • Type of Account: Savings

I request you to look into my case and help me receive my debit-card at the earliest and oblige.

Thanking You


Mike Milligan


Email Format

Dear Sir,

I have an account in your bank from past four months and the account number is ___________.I had applied for the debit card at the time of opening the account but till now I have not received the debit card nor the pin number. It’s very difficult for me to come to bank every now and then to withdraw money .I stay alone with my six year old son and my husband keeps travelling for business .I have to take care of all the household work and other responsibilities.

I was informed by the staff that I will be getting the debit card kit within 15 days but I didn’t receive any thing .Finally I gave a call to your customer care department and there again I faced problems giving all the details and finally the person informed me that it will take another twenty five days. So I waited again but I didn’t receive anything. I finally decided to meet the supervisor and he told me to fill in a fresh form as there had been a confusion .I had been a customer of same bank from past 10 years in another city and I opened an new account here as the transfer procedure were very long, but now I feel I should have done the same. It is really disappointing that the banks take so long to give a debit card .I request you to look into the matter and have debit card issued soon

Thanks and regards


Your name.


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