This letter is usually written to clients when a proper work or an assignment gets delayed due to some technical problems. Some deadlines need to be followed for submitting work or assignment at the workplace. When the deadline is crossed, and the work is pending lots of problems can arise. In that case, you can also be fired from the job. To avoid such circumstance, you must always write a business apology letter to the client to whom you have cause loss so that he forgives you and your job and business remains out of the threat. Writing a business apology letter is indeed very easy and needs to be written in a very professional way.
This type of apology letter is written by a business concern or organization to apologize for any unintentional mistake or misdeed that has happened because of their lapse. To maintain a good relationship with clients and customers, it is very important to apologize for any unintentional mistake. It will help in maintaining relationships with the clients in the industry.
Table of Contents
Sincere Business Apology Letter Writing Tips
- As it is an apology letter, the language used should be simple, clear and precise.
- The tone of the letter should be modest.
- Do not make spelling and grammatical mistakes.
- Apologize for the mistake committed by you.
- Ask for forgiveness.
- Justify the reason for your mistake.
- Write the letter respectfully and politely.
Sincere Business Apology Letter Template
Use our free Sincere Business Apology Letter to help you get started. If you need additional help or more examples check out some of the sample letters below.
From,
______________ (Your name)
______________ (Your address)
__________________
Date __________ (date of writing letter)
To,
__________ (customer’s name)
__________ (customer’s address)
__________
__________
Subject: apology
Dear Mr. /Ms___________,
We sincerely apologize for a lapse in our services when you were ………………(cite incident). This does not hap normally but since there was a ………………….(cite a reason for lack of service).We feel very bad that you had to bear the inconvenience.
We appreciate you for your cooperation during the time. Clients like you motivate us to perform and excel in the industry. We value your suggestions to improve our services.
We once again apologize for the inconvenience.
Looking forward to hearing from you,
Yours Sincerely,
____________ (Your name)
Sample Letter
From,
James Smith,
Public Relations Officer,
Star Continental Hotel,
Mumbai
To,
Bharat Shinde,
General Manager,
Infosys Ltd,
Hyderabad
25th September 2013
Subject: apology
Dear Sir,
We were very sorry for your uncomfortable stay at our hotel last week. Our hotel is well known for its hospitality and comfort. We have been in the industry for the past twenty-five years, and we rarely encounter unfavorable circumstances. Our staff members are trained to meet unexpected situations.
Last week due to power grid failure, there was a severe scarcity of electricity. We were running on generators for a week, and diesel also became scarce in the market because of the power failure all over the city. We tried our level best to restore electricity and wanted our guests to feel comfortable. But due to unavoidable circumstances, we could not meet the requirements of our guests, and you had to suffer for a couple of days without electricity.
It is the encouragement we receive from our guests that we get motivated to perform well. We value our guests and welcome suggestions to improve our services.
It is our constant endeavor to satisfy our guests. We appreciate your cooperation during tough times.
We once again apologize for a lapse in our services
Looking forward to hearing from you
Yours Sincerely,
James Smith
Email Format
Here is an email format for a Sincere Business Apology Letter.
To: name@email.com
From: name@email.com
Subject: apology
Dear Mr. /Ms___________,
We sincerely apologize for a lapse in our services when you were ………………(cite incident). This does not hap normally but since there was a ………………….(cite a reason for lack of service). We feel very bad that you had to bear the inconvenience.
We appreciate you for your cooperation during the time. Clients like you motivate us to perform and excel in the industry. We value your suggestions to improve our services.
We once again apologize for the inconvenience.
Looking forward to hearing from you,
Yours Sincerely,
____________ (Your name)
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