The objective of writing this letter is to request a refund from a company from where you have purchased a product. The reason behind the return can be either a quality issue or dissatisfaction with the product or service you have taken from the company.
Through this letter, you can firmly put forward your point regarding your dissatisfaction with the product and the reason for returning the same. A refund letter contains the contact details of the recipient.
The writer addresses the letter to a particular person and not a general department or organization, to ensure quick action and for future follow-up. A subject line in a refund letter helps to identify its purpose quickly. The writer then clearly states the reasons for writing the letter.
The author mentions details of the transaction, such as the date and the store in which the transaction took place, and attaches supporting documents, such as receipts and delivery notes.
Tips on how to write a refund letter to college for tuition fee, to the bank for repayment of money, to request for overpayment or reimbursement request, refer below-given samples and letter writing tips –
Request Refund Letter Writing Tips
- Firstly, it is vital to provide all the relevant details regarding the purchase of your product.
- The wordings of the letter should be such that it expresses your professional attitude towards the company.
- You should clearly emphasize the reason as to why you are returning your product and want a refund for the same
- Once you are through writing the letter, please recheck the same for spelling mistakes or punctuation errors.
Request Refund Letter Template
Use our free Request Refund Letter to help you get started. If you need additional help or more examples, check out some of the sample letters below.
To, (Sender’s name and address)
Date (Date on which letter is written)
From, (Receiver’s name and address)
This is to bring to your kind attention that we have recently purchased a _________ from your store but we are sorry to inform you that we are totally disappointed with the quality of the same. We have gone through the manual and charged the product as per the instructions, but still nothing worked out. In spite of various positive reviews regarding the product, we are not satisfied with the same.
Thereby, we are returning the product and would request you to refund the amount at the earliest. I hope you understand and would take prompt action in this regard. We are not interested in any replacement, as of now.
Mr. Peter William
Date (Date on which letter is written)
Sub: Requesting for refund
Dear Mr. William,
To bring to your kind attention, we have recently purchased a new LCD television from your store. We have made the payment through cheque, and our bank has cleared it. Unfortunately, to our utmost dissatisfaction, the product turned out to be a complete failure. The wires provided with the box are in a pitiful state. I immediately called up your store to register to complain, but nobody turned up. I am, therefore, returning the product and would request you to do the refund for the same.
I hope that you will understand my situation and do the needful at the earliest. We are not interested in any replacement.
The letter sample provided below can be used in case of returning any of the purchased products due to dissatisfaction or not properly functioning. Each customer has his rights; therefore, there is no hesitation to require professionally the funds you spent on the product that didn’t meet your expectations.
Dear Mr. Tompthon,
I regret to inform you that the mobile phone Samsung 2870. I bought from you last Wednesday leads to great disappointment. I was thinking about buying this phone for a long time. Before the purchase, I conducted research, and it seems great according to the information I obtained through the Internet. As I opened it from the box, it wasn’t working.
Even after charging, nothing changed. I waited for two days, hoped that the situation would change but in vain. I faced the same problem today. Therefore, I am returning you the phone and kindly ask you to refund me the funds in a full amount. Currently, I am not interested in any replacement.
I hope for your understanding.