A holiday complaint letter is usually written by a customer to the holiday service provider to complain against poor quality of service. This could be written during the course of stay in a holiday or lodged after returning from a holiday.
Here are some useful tips for writing holiday complaint letter:
- Begin by mentioning that you want to lodge complaint against a service.
- Briefly explain inconvenience caused and give details of your holiday dates, duration of stay and so on as planned.
- Mention that you are agitated by the team’s mismanagement, lodge a complaint and ask for a reply on action taken or compensation you expect.
- End by furnishing your contact details for clarification.
Holiday Complaint letter Sample
Date: _____ (Date on Which Letter is Written)
Subject: Holiday Complaint
I am writing this letter as a formal complaint against the hapless service I received at your resort, Holiday Getaway in Las Vegas on 25July2013.
I had booked a week’s stay for myself and my family at your resort between 25july2013 to 01August2013. I reserved travel tickets after receiving confirmation of accommodation availability from your office.
We were not given the accommodation as promised on arrival and were left waiting in the lobby for three hours before any customer -care official could speak with us. We were informed that certain guests had overstayed due to which the accommodation allotted was not vacant.
Instead, we were offered two single-room accommodations. I had to stay in another hotel since I did not want to cancel my reservations and had to bear unforeseen expenditure.
I am disturbed by your team’s mismanagement and insensitivity and would like to lodge a formal complaint. I request your office to take immediate action and compensate me with the lodging expenses I incurred and for the inconvenience caused.
You can call me on 7623234567 or mail me at email@example.com for any further clarifications.