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Request Refund Letter

The objective of writing this letter is to request for a refund from a company from where you have purchased a product. The reason behind the refund can be either quality issue or dissatisfaction from the product. Through this letter, you can strongly put forward your point regarding your dissatisfaction about the product and the reason for returning the same.


  • First and foremost it is vital to provide all the relevant details regarding the purchase of your product.
  • The wordings of the letter should be such that it expresses your professional attitude towards the company.
  • You should clearly emphasize the reason as to why you are retuning your product and want refund for the same
  • Once you are through writing the letter, please recheck the same for spelling mistakes or punctuation errors.

Request Refund Letter Template

Use our free Request Refund Letter to help you get started. Simply download the .doc or pdf file and customize it. If you need additional help or more examples check out some of the sample letters below.


Date (Date on which letter is written)





Dear __________________,

This is to bring to your kind attention that we have recently purchased a _________ from your store but we are sorry to inform you that we are totally disappointed with the quality of the same. We have gone through the manual and charged the product as per the instructions, but still nothing worked out. Inspite of various positive reviews regarding the product, we are not satisfied with the same.

Thereby, we are returning the product and would request you to do the refund of our amount at the earliest. Hope you understand and would take a prompt action in this regard. We are not interested in any kind of replacement, as of now.

Yours truly


Download Template (Doc and PDF)

Word Filepdf

Request Refund Letter Sample, Email and Example/Format


Mr. Peter William
Nutech Technologies

Date (Date on which letter is written)

Albert Dcosta

Sub: Requesting for refund

Dear Mr. William,

To bring to your kind attention, we have recently purchased a new LCD television from your store. We have made the payment through cheque and it has been cleared from our bank. But to our utmost dissatisfaction, the product turned out to be a complete failure. The wires provided with the box are in pitiful state. I immediately called up your store to register complain, but nobody turned up. I am therefore, returning the product and would request you to do the refund for the same.

I hope that you will understand my situation and do the needful at the earliest. We are not interested in any kind of replacement.

Yours truly,


Albert Dcosta

Email Format

The letter sample provided below can be used in case of returning any of purchased product due to dissatisfaction or not proper functioning. Each customer has his rights, therefore there is no hesitation to require in a professional way the funds you spent on the product that didn’t meet your expectations.


Dear Mr. Tompthon,

I regret to inform you that the mobile phone Samsung 2870 I bought from you last Wednesday lead to the great disappointment. I was thinking about buying this phone for a long time. Before the purchase I conducted a research and it seemed absolutely great according to the information I obtained through the Internet. As I opened it from the box it wasn’t working. Even after charging it nothing changed. I waited for a two days, hoped that the situation will change but in vain. I faced the same problem today. Therefore, I am returning you the phone and kindly ask you to refund me all the funds in a full amount. Currently I am not interested in any kind of replacement.

Hope for your understanding.

Truly yours,

Gary Baker


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